Please Insert the Correct CD-ROM..." Error Message or the Game Stops Responding on the "Loading..." Screen
The information in this article applies to:
Microsoft Age of Mythology
Microsoft Age of Empires II: The Age of Kings 2.0
Microsoft Age of Empires II Expansion: The Conquerors
Microsoft Baseball 2001
Microsoft Casino
Microsoft Classic Board Games
Microsoft Combat Flight Simulator 2: WWII Pacific Theater 1.0
Microsoft Crimson Skies
Microsoft Dungeon Siege 1.0
Microsoft Flight Simulator 2004 – Century of Flight
Microsoft Flight Simulator 2002
Microsoft Flight Simulator 2002 Professional Edition
Microsoft Flight Simulator 2000
Microsoft Flight Simulator 2000 Professional Edition
Microsoft Freelancer
Microsoft Golf 2001 Edition
Microsoft Impossible Creatures
Microsoft Links LS 2000
Microsoft Links 2001
Microsoft MechCommander 2.0 1.0
Microsoft MechWarrior 4: Vengeance
Microsoft MechWarrior 4: Mercenaries
Microsoft Metal Gear Solid
Microsoft Midtown Madness 1.0
Microsoft Midtown Madness 2 2.0
Microsoft Motocross Madness 2 2.0
Microsoft NBA Inside Drive 2000 1.0
Microsoft NFL Fever 2000 1.0
Microsoft Pandora's Box 1.0
Microsoft Rise of Nations
Microsoft StarLancer 1.0
Microsoft Train Simulator 1.0
Microsoft Zoo Tycoon
Microsoft Zoo Tycoon: Complete Collection
Microsoft Zoo Tycoon: Dinosaur Digs Expansion Pack
Microsoft Zoo Tycoon: Marine Mania Expansion Pack
This article was previously published under Q228985
SYMPTOMS
When you try to start one of the programs that is listed at the beginning of this article, you may experience one of the following symptoms while the "Loading..." or "Please wait while the program name CD is verified" message is displayed on the screen:
The program may stop responding ("hang") or seem to hang.
You may receive one of the following error messages:
Please insert the correct CD-ROM, select OK and restart application.
program name caused invalid page fault in module program name.icd
program name caused an invalid page fault in module dplayerx.dll
IRQL_NOT_LESS_OR_EQUAL, ADDRESS 8000741A has base at 80001000 - hal.dll
program name has caused an error in ~DF394B.tmp
Rukshuk caused an invalid page fault in module rukshuk.exe
EMPIRES2 caused an invalid page fault in Empires2.exe
Clokspl caused an invalid page fault in module Clokspl.exe.
Cannot locate the CD-ROM. Please insert FS2004 Disc 4, select OK and restart application.
Additionally, if you try to install one of the games listed at the beginning of this article, you may receive one of the following error messages:
Failed to verify media. Installation cancelled.
Media authentication failed.
CAUSE
This behavior may occur if any of the following conditions are true:
Your CD-ROM drive is not compatible with the program.
You are using a copy of the program CD.
You are not logged on to the computer as an Administrator.
Bomb Shelter is interfering with the CD-ROM verification process.
You are running a Windows XP Home account that uses "fast user switching."
Note This issue occurs on computers running Windows XP Home and Windows XP Professional. When the issue occurs on Windows XP Professional, it does not occur as a result of "fast user switching." but the issue may occur because of one of the other conditions listed earlier in this article.
RESOLUTION
To resolve this issue, use the following methods in the order they are presented.
Method 1: Verify the Game CD Is Inserted in the CD-ROM Drive
Verify that the game disc is inserted in the CD-ROM drive. Insert the original game disc in your CD-ROM drive, and then restart the program.
Combat Flight Simulator 2:
If you are trying to play Combat Flight Simulator 2, then use CD-ROM number 2.
Mech Warrior 4: Inner Sphere Mech Pak:
If you are trying to play Mech Warrior 4: Inner Sphere Mech Pak, insert Mech Warrior Vengeance 4 (disk 1) or Black Knight before starting the game.
Midtown Madness 1:
For Midtown Madness 1, you can now download the Midtown Madness update to fix the issue with "please insert correct CD." To download the update, visit the following Microsoft Web site:
http://www.microsoft.com/games/midtown/downloads.htm
Note If you are using a copied game, instead use the original game CD to install or start the game.
If the issue continues to occur, continue to the next method.
Method 2: Install and Then Start the Game from a Different CD-ROM Drive or DVD-ROM Drive
If this issue continues to occur, your CD-ROM drive may not be able to read the game CD.
Try to install the game from a different CD-ROM or DVD drive on the same computer or a different computer. If the installation is successful and you can start the game in this test, the problem may be that the original CD-ROM or DVD-ROM drive is may not be able to read the game disc.
Method 3: Configure McAfee Nuts and Bolts
Maximize Bomb Shelter.
In the Bomb Shelter dialog box, click Properties.
In the Error Protection group, click Advanced.
On the Advanced Properties tab, clear the Write Protect VMM check box.
Click Apply or OK, and then click OK on all the following screens.
If the issue continues to occur, continue to the next method.
Method 4: Clean Boot the Computer
When you start Windows in the usual manner, there are a number of programs that start automatically and run in the background. These programs may include antivirus and system utility programs, and they may sometimes interfere with the game.
When you perform a clean boot before you start the game, you prevent these programs from starting automatically. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
331796 Games: How to Perform a Clean Boot to Prevent Background Programs from Interfering with Game Play
For additional information about how to perform a clean boot, click the article numbers below to view the articles in the Microsoft Knowledge Base:
310353 How to Perform a Clean Boot in Windows XP
281770 How to Perform Clean-Boot Troubleshooting for Windows 2000
267288 How to Perform a Clean Boot in Windows Millennium Edition
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
If the issue continues to occur, continue to the next method.
Method 5: Log On as Administrator (Only for Microsoft Windows NT, Microsoft Windows 2000, and Microsoft Windows XP)
If you are using Windows NT, Windows 2000, or Windows XP, log off the computer, and then log on to the computer as a user with Administrator rights.
If the issue continues to occur, continue to the next method.
Method 6: Change DMA Transfer Mode to PIO Mode (Windows XP)
Note If your drive is not listed, you probably have a small computer system interface (SCSI) drive. DMA options are not available for SCSI drives.
In Windows XP, click Start, and then click Control Panel.
Double-click System, click the Hardware tab, and then click Device Manager. (If you do not see System, click Switch to Classic View in the left pane.)
Double-click to expand IDE ATA/ATAPI controllers, double-click Primary IDE Channel, and then click the Advanced Settings tab.
Under Device 0, select PIO only in the Transfer Mode box, and then click OK.
Double-click Primary IDE Channel.
On the Advanced tab, under Device 1, select DMA if available in the Transfer Mode box, and then click OK.
Restart the computer.
Method 7: Obtain the Windows XP Fix
If you are using Windows XP, and you have fast user switching turned on, you may require a patch file. To obtain the patch, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/release.asp?releaseid=35831
NOTE: To install this patch, you must log on to Windows using an account with administration rights. This file is not required for Windows 2000 or earlier.
If the issue continues to occur, continue to the next method.
Method 8: Obtain the Macrovision Update
This update is designed for Windows NT, Windows 2000, and Windows XP. You may have to log on as an administrator to install it.
If you continue to experience problems verifying the CD, a compatibility enhancement patch is available. To download it, visit the following Macrovision Web site:
http://www.macrovision.com/solutions/software/fix.php3
If the issue continues to occur, continue to the next method.
Method 9: Download the Latest Firmware Version for Your CD-ROM Drive
Contact your CD-ROM drive hardware manufacturer to obtain and install the latest version of the firmware. For information about how to contact your CD-ROM drive hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. You may also visit the following Microsoft Windows Update Web site to see if applicable driver updates are available:
http://windowsupdate.microsoft.com
If the issue continues to occur, continue to the next method.
Method 10: Try different Compatibility Mode Settings in Microsoft Windows XP and Microsoft Windows 2000
On the Windows XP Desktop, right-click the game shortcut, and then click Properties.
Under Display Settings, click to clear the Run in 256 colors check box.
Note If the Run in 256 colors box is already cleared, click to select the box, click OK, and then test the game. Try one of the following compatibility options:
Windows 98/Windows Me
Windows 2000
.
Click OK, and then test the game. If the issue continues to occur, repeat steps 1-2 but select another compatibility mode.
MORE INFORMATION
Because the Microsoft games that are listed at the beginning of this article are copy-protected programs, you must insert the game CD-ROM in your CD-ROM drive to run the program.
This is also true if you copy the contents of the game CD-ROM to a hard disk, server, or other storage device and then install the game from this storage device.For additional information about how to troubleshoot CD-ROM read errors in Windows 98, Windows 98 and Windows Millennium, click the article number below to view the article in the Microsoft Knowledge Base:
218617 How to Troubleshoot CD-ROM Read Issues
Last Reviewed: 8/13/2003
Keywords: kberrmsg kbprb kbsetup KB228985
